Refund policy
MadCreations33 deals with handmade products, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, or color, or simply changed your mind.
However, in case of a damaged product or a manufacturing error, we will offer a free replacement or a refund if you contact us within 7 days of product delivery. Please get in touch with our team at madcreations33@gmail.com and provide a clear photo showing the issue.
Returns
1. Items Eligible for Return
- We accept returns for defective or damaged products only.
- Products must be unused, in the same condition you received them, and in their original packaging.
2. Time Frame
- You have 7 days from the date of delivery to initiate a return.
3. How to Initiate a Return
- Please contact our customer support at madcreations33@gmail.com to initiate the return process.
- Provide your order number, details of the issue, and any relevant photos to support your claim.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, product defect).
5. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original method of payment within 3-5 business days.
Submit a return request
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
1. Log in to your account
2. In the Email field, enter your email address, and then click Continue
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click Request Return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Exchanges
- We do not offer exchanges at this time. If you need a different size, color, or product, please initiate a return and place a new order.
Cancellations
- Orders cannot be canceled or modified once they have been processed and shipped. Please review your order carefully before completing the purchase.
Contact Us
- If you have any questions about our return and refund policy, please contact us at madcreations33@gmail.com
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